The rules for using Hola Revenue.

1. Agreement to these terms

These Terms of Service ("Terms") govern your access to and use of the Hola Revenue website and missed-call revenue-recovery service (together, the "Service"), operated by Hola Revenue ("Hola Revenue," "we," "us," or "our"), based in Vancouver, British Columbia, Canada. By booking a call, signing up for, or otherwise using the Service, you agree to these Terms. If you're agreeing on behalf of a business, you're confirming you have the authority to do so, and "you" refers to that business.

2. What the service does

Hola Revenue helps local service businesses recover missed-call revenue: when a call to your business goes unanswered, our system automatically sends a text message to the caller, carries on a short qualifying conversation, and delivers the resulting lead to you. Setup, pricing, and any pilot or trial terms are confirmed directly with you before the Service goes live on your number.

Any revenue, savings, or "recovered" dollar figures shown on our website, in our calculator, in our one-pagers, or in sales materials are illustrative estimates only, based on assumptions we state alongside them (such as an assumed share of missed callers who would have booked, and an assumed recovery rate). They are not a guarantee of results for your specific business. Actual outcomes depend on your call volume, average job value, industry, and how leads are followed up on.

3. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding contract to use the Service. You're responsible for the accuracy of the information you give us, and for keeping any account credentials confidential.

4. Fees and payment

• Subscription fees, billing frequency, and any pilot or introductory pricing are set out in your service agreement or order confirmation.
• Payments are processed by our third-party payment processor, Stripe. By providing payment information, you authorize us (via Stripe) to charge the applicable fees on the agreed schedule.
• Fees are non-refundable except as required by law or as expressly stated in your service agreement.
• We may suspend the Service for accounts with overdue payment, after reasonable notice.

5. Your responsibilities

You confirm that:

• You own or have the legal right to connect the phone number(s) you use with the Service.
• You have, or will obtain, all consents required under applicable law (including consumer-protection and telemarketing/anti-spam laws such as the TCPA in the United States or CASL in Canada) to have your customers' calls handled and responded to by text through the Service.
• You will not use the Service for any unlawful, deceptive, harassing, or abusive purpose, or to send content that violates a third party's rights.
• The business information you give us (name, address, industry, phone number) is accurate and kept up to date.

You are responsible for how you and your staff use the leads generated by the Service, including complying with your own legal and professional obligations toward your customers.

6. Text messaging terms

The Service works by sending automated text messages to people who call your business and don't reach you. By using the Service, you agree that:

• Message frequency will vary depending on your call volume and each conversation.
• Message and data rates may apply to the recipient.
• Recipients can opt out at any time by replying STOP, and can request help by replying HELP.
• You will not direct us to send messages to numbers that have opted out, or to use the Service in a way that violates carrier or messaging-platform policies.

See our Privacy Policy for more on how message data is collected, used, and shared.

7. Acceptable use

You agree not to: reverse-engineer or resell the Service without our written permission; use the Service to send spam, phishing, or fraudulent messages; interfere with or disrupt the integrity or performance of the Service; or attempt to gain unauthorized access to our systems or other customers' data.

8. Third-party services

The Service relies on third-party providers, including Twilio (messaging and voice infrastructure), Stripe (payments), and Calendly (scheduling). We choose these providers carefully, but we don't control them, and we're not responsible for outages, errors, or changes on their end. Your use of those providers' own services may also be subject to their terms.

9. Intellectual property

Hola Revenue and its logo, website content, and underlying technology are owned by Hola Revenue or its licensors and protected by applicable intellectual property laws. These Terms don't grant you any rights to our trademarks, branding, or proprietary technology beyond what's needed to use the Service as intended.

10. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or that any particular number of leads, bookings, or amount of revenue will be recovered.

11. Limitation of liability

To the fullest extent permitted by law, Hola Revenue will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the three months before the claim arose.

12. Indemnification

You agree to indemnify and hold Hola Revenue harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any law or third-party right - including claims related to consent for text messages sent to your customers.

13. Termination

Either party may terminate the Service as set out in your service agreement, or with reasonable notice if none is specified. We may suspend or terminate the Service immediately if you materially breach these Terms, including by directing us to message recipients without proper consent.

14. Changes to these terms

We may update these Terms from time to time. We'll update the "Last updated" date above, and for material changes, we'll take reasonable steps to notify active Customers directly. Continued use of the Service after changes take effect means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

16. Contact us

Questions about these Terms? Reach us at hello@holarevenue.com or on LinkedIn.